Refund and Returns Policy

Overview

At Royal Dash, we are dedicated to offering our customers the finest shopping experience possible. However, if for any reason you are not completely satisfied with your purchase, we provide a hassle-free refund policy.

Return

To qualify for a return, your item must be unused and in the same condition as you received it, including its original packaging. You have 14 days from the delivery date to request a return. To initiate a return, please contact our customer service team at [email protected]. We will provide you with a return authorization number (RA#) and detailed instructions for the return process.

Refunds

Once we receive and inspect your return, we will send you an email confirming its receipt and notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 5-7 business days.

on sale items

Only regular priced items may be refunded. Sale items cannot be refunded.

Items Not Refundable

While we strive for your satisfaction, certain items are not eligible for refunds, including:
1. Gift cards or e-gift cards
2. Clearance or final sale items
3. Personalized or custom items (unless there is a defect or error on our part)
4. Intimate apparel or swimwear (unless there is a defect or error on our part)
5. Perfumes and fragrances cannot be refunded if they are open or if there is any damage to the box or packaging.

Exchanges

We do not offer exchanges at this time. If you require a different size, color, or item, please initiate a return and place a new order.

Shipping returns

To return your product, you should mail your product to: [email protected]

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.